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Bridge by vitalis

Your hospice team knows Medicare inside and out.

But once you start taking on nursing home patients through the Medicaid pass-through, things get messy fast.
Vitalis Bridge hero image of a patient's hand resting on a wheelchair armrestVitalis Bridge billing reconciliation card showing service dates, payer source, and payment details flagged for adjustment

Even after you pay nursing homes, you’re still making constant adjustments. Most of your claims need reconciliations.

The reality? You pay what you think you owe, then deal with the cleanup later. And that cleanup – it can be massive.

That's why we built Bridge.

Built in partnership with hospice clinical leaders, medical directors, and HCHB operations experts, we’ve developed a tool that can:

Automate

Automatically pulls census and patient data from your EMR, matching payments to actual patient days.


Manage

Set room & board rates at the facility level once, and they automatically apply to all patients at that facility based on date ranges and days of stay.

Reconcile

Keep all notes, messages, and reconciliations in one secure portal — no more chasing emails, faxes, or lost documentation

This isn’t guesswork. It’s measurable financial impact


With our platform, you can expect roughly 80% of claims paid within 30 to 45 days — significantly faster than the typical reimbursement timeline — so cash flow stays steady and revenue stays predictable. When each claim generates $2,000–$3,000 in revenue and costs about $100 per patient to run through the system, the return speaks for itself.


FAQs

Is this only for large hospices or major markets?

No. Needs vary by location and facility relationships, but the core challenges are the same: visibility, consistency, and faster payment. Our platform flexes to fit both small and large organizations.

Is this only for large hospices or major markets?

No. Needs vary by location and facility relationships, but the core challenges are the same: visibility, consistency, and faster payment. Our platform flexes to fit both small and large organizations.

We’re short-staffed. Will this add more work?

It does the opposite. By reducing manual reconciliations, disputes, and back-and-forth calls, your team spends less time chasing payments and more time focused on care.

Do nursing homes have to log into another system?

Not at first. They can benefit without changing their workflow. As payments become faster and more transparent, adoption happens naturally.

How long does adoption take?

There’s usually a short ramp-up period. Once facilities see reliable data and faster payments, trust builds quickly and usage follows.

How does this help us get paid faster?

Cleaner claims and standardized workflows mean fewer errors and fewer delays. Most customers see about 80% of claims paid within 30–45 days.

Will this help with audits and compliance?

Yes. We capture the right documentation upfront so claims are accurate, defensible, and audit-ready — reducing adjustments and rework.

What integrations are required?

We integrate with your EMR for accurate data and your accounts payable system for payment visibility. Together, this creates transparency that reduces disputes.

Why does payment visibility matter?

When facilities know exactly when funds are sent, the calls and escalations stop. Transparency builds trust — and smoother operations for everyone.

Feedback from the frontlines

We used to spend months chasing down disputed invoices. From 2019 to 2022 alone, we accumulated $4 million in disputes, with no clear system to track or resolve them. It felt constant and reactive.

BRIDGE gave us structure and visibility overnight. Our workflows simplified, our team stopped firefighting, and reconciliations became faster and far more accurate.

Since implementing the platform, our annual adjustments dropped to just $100,000 — a 97.5% decrease. The difference has been transformational for both our operations and our bottom line.

Tools that support — not slow down.

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Vitalis Care is the end-of-life care app that helps hospices deliver compassionate care — while staying on top of schedules, field operations, documentation, compliance, and reimbursement.

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